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💡 No way. We never accept any kickbacks or hidden fees from suppliers. Our only income is the service fee you pay directly to us. That means we’re 100% on your side — no conflicts of interest, just honest sourcing.
💡 Absolutely. For our Fixed-Fee and Growth Plans, we share the factory’s full original quotation or invoice with you. You’ll know exactly what you’re paying the factory, and our service fee is clearly listed on top — no hidden costs, full transparency.
💡 For Basic and Growth Plans, we do on-site AQL 2.5 inspections before every shipment. If a batch problem happens because we missed it in our check, we’ll fully refund your service fee for that order. That said, no one can guarantee 100% zero defects — that’s just the industry standard, and we’re no exception.
💡 Absolutely! We offer standalone add-on services: factory audits ($350), single inspections ($200), production follow-up ($100/week), translation ($50/hour), and more. No need to commit to a full plan — just pick what you need.
We will answer any questions you may have about our online sales.
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